YOU CAN CHECK THE STATUS OF YOUR ORDER AND TRACK ITS DELIVERY AT ANY POINT FROM YOUR ACCOUNT, BY CLICKING ON THE LINK SHARED IN YOUR SHIPPING CONFIRMATION EMAIL OR IN THE “TRACK MY ORDER” SECTION IN THE FOOTER OF THE cappellazzocouture.COM WEBSITE.

YOU CAN EXCHANGE OR RETURN YOUR ONLINE PURCHASE WITHIN 30 DAYS FROM THE DELIVERY OR PICK UP DATE. EXCHANGES/RETURNS ARE COMPLIMENTARY AND OUR ORDERS COME WITH A PREPAID RETURN LABEL.

PLEASE KINDLY NOTE, SAINT LAURENT IS NOT LIABLE FOR MERCHANDISE RETURNED THROUGH AN ALTERNATIVE CARRIER SERVICE. WE RECOMMEND USING THE PREPAID LABEL.

ALL RETURNS MUST BE RETURNED IN THE COUNTRY/REGION OF PURCHASE.

FOR MORE INFORMATION ON OUR RETURN POLICY AND PRODUCTS THAT ARE ELIGIBLE FOR RETURN, PLEASE VISIT OUR RETURN POLICY.

TO PROCESS AN EXCHANGE OR A RETURN, PLEASE FOLLOW THE STEPS BELOW:

1. FILL OUT THE ONLINE EXCHNAGE/RETURN FORM BY CLICKING ON "RETURN ORDER" IN THE FOOTER OF cappellazzocouture.COM. AFTER SUBMISSION OF YOUR REQUEST, WE INVITE YOU TO RETURN YOUR ORDER WITHIN 14 DAYS.

2. MAKE SURE YOUR ITEM(S) ARE RETURNED UNWORN, IN THEIR ORIGINAL CONDITION AND WITH ALL TAGS ATTACHED INCLUDING GIFT PACKAGING.

3. PLACE THE ITEM(S) IN THE ORIGINAL PACKAGING AND SHIPPING BOX AND ATTACH THE ENCLOSED RETURN SHIPPING LABEL OVER THE INITIAL DELIVERY LABEL. IF YOU HAVE LOST THE COMPLETED RETURN LABEL, CONTACT OUR CLIENT SERVICE TO RECEIVE A NEW LABEL.

4. CONTACT OUR CLIENT SERVICE TO ARRANGE A PICK-UP AT YOUR CONVENIENCE.

IF YOU WISH TO RETURN YOUR ORDER TO OUR STORE, YOU WILL FIND A LIST OF OUR STORES ON cappellazzocouture.COM.

PLEASE NOTE THAT RETURNS ARE NOT ACCEPTED IN DEPARTMENT STORES OR OUTLET BOUTIQUES.

YOU CAN CHECK YOUR RETURN STATUS IN YOUR ACCOUNT.

YOU CAN EXCHANGE YOUR PRODUCT FOR A DIFFERENT SIZE OR COLOUR.

ALL YSL.COM ORDERS ARE GIFT WRAPPED IN SIGNATURE PACKAGING AND SHIPPED SECURELY IN A NEUTRAL CARDBOARD BOX.

YSL.COM OFFERS THE FOLLOWING DELIVERY METHOD(S):

- EXPRESS DELIVERY: 2 TO 5 WORKING DAYS - COMPLEMENTARY

- DELIVERY TO A SAINT LAURENT BOUTIQUE - COMPLEMENTARY

EXPRESS DELIVERY :

DHL & TNT ARE OUR MAIN CARRIERS. YOU WILL RECEIVE AN EMAIL WITH YOUR TRACKING NUMBER AS SOON AS YOUR ORDER HAS BEEN SHIPPED.

FOR SECURITY REASONS, YOUR ORDER WILL BE DELIVERED AGAINST A SIGNATURE. THE CARRIER WILL MAKE THREE DELIVERY ATTEMPTS. AFTER THE THIRD ATTEMPT, THE PACKAGE WILL BE RETURNED TO OUR WAREHOUSE.

KINDLY NOTE THAT THE PRODUCTS IN YOUR ORDER CAN BE SHIPPED SEPARATELY AT NO ADDITIONAL COST. IN THIS CASE, YOU WILL RECEIVE A CONFIRMATION EMAIL AS SOON AS EACH PACKAGE IS SHIPPED WITH A DEDICATED TRACKING NUMBER. IF YOU HAVE ANY FURTHER QUESTIONS, PLEASE CONTACT OUR CLIENT SERVICE.

UPON DELIVERY, PLEASE ENSURE THAT THE PACKAGE IS NOT DAMAGED IN ANY WAY.

ANY EXTERNAL DAMAGE MUST BE IMMEDIATELY REPORTED IN WRITING ON THE CARRIER'S DELIVERY DOCUMENTS, UNDER YOUR SIGNATURE, INDICATING THE CONDITION OF THE PARCEL (DAMAGED PARCEL, OPEN BOX, ETC.).

HERE IS A KINDLY REMINDER: ONCE YOUR ORDER HAS BEEN CONFIRMED, YOU WILL NO LONGER BE ABLE TO MODIFY YOUR DELIVERY ADDRESS.

INDEED, AS ALL ORDERS ARE PROCESSED AUTOMATICALLY, WE ARE UNABLE TO MODIFY SHIPPING AND DELIVERY TIMES.

DELIVERIES ARE MADE FROM MONDAY TO FRIDAY, EXCEPT ON PUBLIC HOLIDAYS.

DHL OFFERS A DELIVERY RESCHEDULING SERVICE.

PICK UP IN STORE:

cappellazzo couture OFFERS YOU THE POSSIBILITY TO PICK UP YOUR ONLINE ORDER IN A STORE.

DURING THE CHECKOUT PROCESS SELECT "PICK UP IN STORE" AND CHOOSE WHICH STORE YOU WOULD LIKE TO HAVE YOUR ORDER DELIVERED TO.

YOU WILL RECEIVE AN EMAIL AS SOON AS YOUR ORDER IS READY TO BE PICKED UP AT THE STORE.

IN ORDER TO PICK UP YOUR ORDER, YOU WILL NEED TO BRING:

- A VALID ID

- THE SHIPPING CONFIRMATION EMAIL (PRINTED OR ON A MOBILE DEVICE).

IF SOMEONE IS COLLECTING AN ORDER ON YOUR BEHALF, THEY MUST BRING:

- A COPY OF YOUR VALID ID

- A VALID ID OF THE PERSON COLLECTING

- THE SHIPPING CONFIRMATION EMAIL (PRINTED OR ON A MOBILE DEVICE)

- A LETTER OF AUTHORISATION

PLEASE NOTE THAT YOUR ORDER WILL BE AVAILABLE FOR PICK UP AT THE STORE FOR 15 DAYS. PASSED THAT DELAY, THE ORDER WILL BE RETURNED TO OUR OFFICES AND WE WILL ISSUE A REFUND.