Customer Services


Returns Policy

At Cappellazzo we pride ourselves on hand crafted, couture, bespoke and ready to wear bridal and special occasion pieces.

Please choose your pieces carefully as we do not offer refunds for online or in-store purchases for change of mind.


We want you to look and feel your very best and will happily exchange where sizing is incorrect. If we are unable to fulfil your size request, we will provide you with a credit note.

No exchange available on Sale items, all sales are final.


While our dedicated team do all they can to ensure that every piece leaves us at the highest standard, in the event that you receive an item which you believe is faulty, please contact our team within 7 days of receiving and we will always endeavour to repair or replace your item. If we are unable to do this, we will offer you a full refund.

Please note items that have been damaged as a result of wear and tear are not considered to be faulty.


  • Email including your name and order number. You can find your order number on your order confirmation email.
  • Tell us what you would like to return/exchange.
  • Let us know the reason for the return/exchange.
  • Wait to hear back from us with confirmation.

Please note Exchanges will be returned at the cost of the customer, with your new order being dispatched free of charge for ready to wear, Bridal and gowns may incur a new delivery fee. Faulty returns will be free of charge.


Unfortunately we are unable to cancel or make changes to an online order once placed.

Please ensure all details provided are correct at the time of placing your order.


Cappellazzo Couture at times will have selected pieces available for pre order, which will allow you our customer early access to our collections.

Please read the full description carefully to ensure you are aware of the expected arrival date. You will be charged at the time of placing a pre-order. Pre-orders cannot be exchanged before delivery.

Terms & Conditions


This website is operated by Cappellazzo Couture. Throughout the site, the terms “we”, “us” and “our” refer to Cappellazzo Couture. Cappellazzo Couture offers this website, including all information, tools and services available from this site, to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available on this site. These Terms of Service apply to all users of the site, and orders made by telephone or e-mail.

Any modifications which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.


Your submission of personal information through the store is governed by our Privacy Policy. Please refer to our Privacy policy for how we use you’re the information you provide.


In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content:

(a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.


The intellectual property rights in all content and software provided in this site (including and not limited to; trademarks of Cappellazzo Couture, images, text, photos, designs, icons, data and software) and all content made available to you on or through this Website remains the property of Cappellazzo Couture.

You may use this material for personal, non- commercial purposes only.

You are not permitted to manipulate, publish or otherwise reproduce any of the content or copy any of the content of this website.


Certain products or services may be available exclusively online through the website. These may have limited quantities and a pre order status, all products are subjectto exchange only according to our Return Policy or Replacement/ Refund where a product is deemed faulty by both parties.

We reserve the right to refuse any order you place with us. If we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made.

We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any colour will be accurate.

All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time.

Payments on our site are through processed through Shopify, products will be shipped within delivery timeframes stated on our site once payment has been validated


We are not responsible if information or the material displayed on our site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).


You agree to indemnify, defend and hold harmless Cappellazzo Couture and its directors, employees, consultants, contractors, service providers, subcontractors, suppliers and interns, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your use or breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.


We reserve the right at any time to modify or remove any part or content of this site; thereof without notice at any time.


These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.


These terms and conditions are governed in accordance with the laws of Victoria, Australia. Any disputes or claims pertaining to these terms and conditions will be subject to the exclusive jurisdiction of Victoria, Australia.


You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. Your continued use of or access to our website following the posting of any changes to these Terms of Service constitutes acceptance of those changes.


Questions regarding the Terms and Conditions can be sent to:

Product Care

All our pieces are handcrafted in our Atelier in Melbourne, using the finest fabrications and hand tooled fitting.

The nature of these fabrications and textures, due to their natural fibres can sometimes have slight variations from piece to piece, this is the beauty of handmade bespoke pieces.

We suggest taking gentle care and recommend using specialty dry cleaners for longevity of your pieces.

Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from (the “Site”).


When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

COOKIES - are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit

LOG FILES - track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

WEB BEACONS/ TAGS - are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number. We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.


We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

Communicate with you;

Screen our orders for potential risk or fraud; and

When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here:

We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: You can also opt-out of Google Analytics here:


When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.


We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.


For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at or by mail using the details provided below:

Cappellazzo Couture

1 Mayston Street, Hawthorn East, VIC, 3123, Australia